01 — SOLUTIONS
Three services. Defined scope. Stated prices.
Each Vellum service is built around a specific operational problem: undocumented processes, unmeasured cycle times or new process owners without support.
← Back to Home02 — OUR APPROACH
How we work.
Scoping call
We establish which service fits your situation and whether the scope is clear enough to proceed. Most scoping calls are 30 minutes.
Engagement agreement
A short agreement sets out the scope, deliverable, timeline and confidentiality terms before any work begins.
Delivery and handover
We deliver the agreed output and walk through it with you. All materials are yours to use, update and share without restriction.
03 — SERVICE ONE
S$540 · Two-week sprint
Process Mapping Sprint
A two-week sprint to document a single business process end-to-end. Includes interviews with up to six process participants, a clean process map drawn in standard notation, an inventory of inputs and outputs and a short note describing where the map differs from the team's mental model.
- Interviews with up to six participants
- BPMN-compatible notation throughout
- Full inventory of process inputs and outputs
- Written note on gaps between policy and practice
- Delivered within two weeks of kickoff
PROCESS STEPS
Kickoff call to confirm process boundaries and participant list
Individual interviews with each participant (45–60 min each)
Draft map reviewed with process owner
Final map and written note delivered
04 — SERVICE TWO
S$120 · Focused review
Cycle Time Review
A focused review of cycle times across one business process. The work covers measurement of current cycle times, identification of three main contributors to delay and a written set of options for reducing them. Designed for back-office or fulfilment teams of fewer than 60 people.
- Current cycle times measured across process steps
- Three main delay contributors named
- Written options for reducing each contributor
- Designed for teams under 60 people
PROCESS STEPS
Review of existing process documentation (if any)
Data collection on current cycle times via team input
Analysis of top three delay contributors
Written report with options delivered
05 — SERVICE THREE
S$390 / month · Ongoing
Process Owner Coaching
A monthly arrangement for newly appointed process owners who want an experienced sounding-board as they take on responsibility for an end-to-end process. Includes two scheduled calls per month, written notes after each call and review of any documents the process owner shares ahead of meetings.
- Two 45-minute calls per month
- Written notes after every call
- Document review included before each session
- Month-to-month, no lock-in period
HOW IT WORKS
Initial call to understand your process and current responsibilities
Two calls per month scheduled at your convenience
Written notes sent within 24 hours of each session
Either party can end the arrangement at month's end
06 — CHOOSING A SERVICE
Which service fits your situation?
S$540
Process Mapping Sprint
Best for: Teams where a key process is not written down, or where different people describe it differently.
- → Onboarding and handover preparation
- → Audit or compliance requirements
- → Before a system change or restructure
S$120
Cycle Time Review
Best for: Teams that know their process is slow but are not sure where time is actually being lost.
- → Back-office fulfilment bottlenecks
- → Customer-facing turnaround issues
- → Pre-headcount justification analysis
S$390 / month
Process Owner Coaching
Best for: People who have recently taken on process ownership and want a sounding-board with relevant experience.
- → New appointments to process owner roles
- → Teams building process management capability
- → Ongoing support without a retainer contract
07 — STANDARDS
What applies across all services.
Confidentiality
Client materials are not referenced in other engagements. A confidentiality clause is included as standard.
Written outputs
Every engagement produces a written deliverable. Nothing is presented verbally only.
PDPA compliance
Data collected is handled in line with Singapore's Personal Data Protection Act throughout.
One business day response
Questions during an active engagement are answered within one Singapore business day.
08 — PRICING
Transparent pricing in Singapore dollars.
CYCLE TIME REVIEW
S$120
per engagement
- One process reviewed
- Three delay contributors
- Written options report
PROCESS OWNER COACHING
S$390
per month
- Two calls per month
- Written notes included
- Document review included
- No lock-in
PROCESS MAPPING SPRINT
S$540
per sprint
- Up to six interviews
- BPMN process map
- Inputs/outputs inventory
- Delivered in two weeks
09 — START
Not sure which service fits? Let's talk it through.
A 30-minute call is enough to identify whether any of our services addresses what you are working on.
Get in Touch