Terms & Conditions

"Vellum" / "We" / "Us" / "Our" refers to the consulting practice operating under the name Vellum, based at 9 Straits View, #07-01, Marina One West Tower, Singapore 018937.

"Services" refers to the process consulting engagements offered by Vellum, including the Process Mapping Sprint, Cycle Time Review and Process Owner Coaching.

"Client" / "You" refers to the individual or organisation engaging Vellum for services.

"Engagement Agreement" refers to the written agreement setting out the scope, deliverable, timeline and fees for a specific service engagement.

"Deliverable" refers to any process map, written report, review document or call notes produced as the output of a service engagement.

By submitting an enquiry through our website, you confirm that you are at least 18 years old and have the authority to enter into a binding agreement on behalf of yourself or the organisation you represent.

A formal engagement is formed when both parties sign or otherwise confirm an Engagement Agreement. Use of the website alone does not constitute entry into an engagement.

Vellum offers three consulting services based in Singapore: the Process Mapping Sprint (S$540), the Cycle Time Review (S$120) and Process Owner Coaching (S$390 per month). The scope of each is described on this website and in the relevant Engagement Agreement.

Services are delivered primarily in English. Coaching sessions are conducted remotely where appropriate. Process mapping and cycle time review work may require on-site or video interviews with client team members.

The Client is responsible for making relevant team members available for interviews within the agreed timeline. Where participants are unavailable, this may affect the timeline or scope of the deliverable, and Vellum will not be liable for resulting delays.

The Client is responsible for ensuring that information shared with Vellum during an engagement does not breach any confidentiality obligations the Client holds toward third parties.

The Client agrees not to misrepresent deliverables produced by Vellum as the Client's own original work in any context where the provenance of the work is material.

Upon full payment of the agreed fee, Vellum assigns to the Client full ownership of the Deliverables produced under that engagement. The Client may use, modify, share and build upon the Deliverables without restriction.

Vellum retains ownership of any tools, templates or methodological frameworks developed independently and used in the course of the engagement. Deliverables produced with those tools belong to the Client; the tools themselves do not.

Content on the Vellum website — including text, design and structure — is the property of Vellum and may not be reproduced without permission.

Fees are quoted and invoiced in Singapore dollars (SGD). Payment terms are specified in the Engagement Agreement. Sprint and review engagements are typically invoiced in full upon commencement. Coaching arrangements are invoiced monthly in advance.

Late payment may result in suspension of the engagement. Vellum reserves the right to charge interest on overdue amounts in accordance with applicable Singapore law.

Fees for services already delivered are non-refundable unless otherwise agreed in writing prior to the engagement commencing.

Vellum treats all client materials, process information and business data received during an engagement as confidential. This information is not shared with third parties and is not referenced in other client engagements.

A mutual confidentiality clause is included as standard in the Engagement Agreement.

Vellum provides consulting advice and documentation based on information provided by the Client. We do not make representations about the outcomes that may result from implementing recommendations or changes based on our Deliverables.

Our website is provided on an "as is" basis. We make no warranties regarding the accuracy or completeness of information on the website.

To the maximum extent permitted by Singapore law, Vellum's liability in connection with any engagement is limited to the fees paid for that specific engagement. We are not liable for indirect, consequential or incidental losses arising from our work or from the use of our Deliverables.

Either party may terminate a coaching arrangement at the end of any monthly billing period with written notice. Sprint and review engagements have defined end dates and do not require separate termination.

If the Client terminates a sprint or review engagement before delivery, fees for work completed to the date of termination remain payable.

These Terms and any Engagement Agreement are governed by the laws of Singapore. Any disputes will first be subject to good-faith negotiation. If unresolved, disputes will be referred to the Singapore Mediation Centre before any court proceedings are commenced.

The courts of Singapore have exclusive jurisdiction over any dispute not resolved through mediation.